Customer excellence specialist - h/f

L'entreprise

Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, the 2nd leading European infrastructure cloud provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 300 employees of 18 nationalities.

We are a cloud computing pioneer delivering the innovative capabilities of modern multi cloud, covering a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and bare Metal infrastructures with Scaleway Dedibox.

We place people at the heart of our purpose as an enabler of the internet. Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

We believe it is our responsibility to be a positive force in society and to collectively design new systems for a better future. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that’s as diverse as they are.
Our Diversity Equity and Inclusion (DE&I) strategy is a strategic asset for nurturing our future business growth, highly visible to our customers and partners. Scaleway has committed to take a proactive approach to develop the rich skills and competencies of all our workforce and to open up professional opportunities in creative and flexible ways, so that we can truly enjoy the rewards of working in a highly diverse, inclusive and global team, no matter the gender, religious beliefs or ethnicity.

Join a community of more than 300 passionate people and become part of a growing company rooted in the world of tomorrow.

Le poste

About the job

As a Customer Excellence Specialist, you will be the first person our clients speak to, and will need to demonstrate technical and interpersonal skills to understand and respond to their questions.

Profil recherché

  • Passionate about cloud technologies
  • Driven by providing excellent customer experience
  • Excellent technical knowledge in building, deploying and maintaining cloud services
  • Experience using Operating Systems, Linux systems and virtualization systems
  • Solid understanding of network administration and IP management
  • Analyze, understand and diagnose complex technical problems
  • Very good command of English

  • Listen to and analyze problems faced by customers (business and personal use) to find the best solutions
  • Test Scaleway’s innovative products in order to better explain them to our customers
  • Develop your technical expertise on complex use cases alongside product teams
  • Put forward solutions and participate in the improvement of technical diagnostics by closely following changes and innovations in the cloud sector
  • Give clients an excellent customer experience by guiding and advising them, and be proactive in searching for the best solution to meet their needs
  • Focus on our customer commitments, you will be an ambassador of the Scaleway brand

  • This position can be based in our offices either in Paris or Lille (France), partial/full remote is possible 

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    ????Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.


    About Scaleway
    Scaleway is one of the fastest growing infrastructure companies in the world building next generation cloud services. We offer a full spectrum of services such as public cloud services, private infrastructures and colocation and dedicated servers. We are present in 160 countries, with more than 350 employees representing 18 nationalities.

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

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    Document(s) :

    • Curriculum Vitæ