Hardware support engineer - h/f

L'entreprise

Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, the 2nd leading European infrastructure cloud provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 300 employees of 18 nationalities.

We are a cloud computing pioneer delivering the innovative capabilities of modern multi cloud, covering a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and bare Metal infrastructures with Scaleway Dedibox.

We place people at the heart of our purpose as an enabler of the internet. Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

We believe it is our responsibility to be a positive force in society and to collectively design new systems for a better future. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that’s as diverse as they are.
Our Diversity Equity and Inclusion (DE&I) strategy is a strategic asset for nurturing our future business growth, highly visible to our customers and partners. Scaleway has committed to take a proactive approach to develop the rich skills and competencies of all our workforce and to open up professional opportunities in creative and flexible ways, so that we can truly enjoy the rewards of working in a highly diverse, inclusive and global team, no matter the gender, religious beliefs or ethnicity.

Join a community of more than 300 passionate people and become part of a growing company rooted in the world of tomorrow.

Le poste

About the job

The Hardware Support team is part of the Hardware organization who is responsible for the company hardware activities; from qualification to prototype and rack level design, from tool development to hardware support.
The Hardware Support team is responsible for supporting all hardware server assets in production during their respective life cycle. The team interacts with all internal teams and does not interact directly with the end customer (not a customer facing team). This includes a lot of respective activities and implies to work and interact with a lot of people internally.
 
The installed base is composed of 10s thousands of servers and is growing fast and the team is aiming at growing accordingly.

As Hardware Support Engineer, your mission will be to support and maintain the production and internal infrastructure servers from an hardware perspective. The mission is to secure a high level of availability and quality for the servers in production by making sure to implement all of the required actions and to engage with the other internal teams (datacenter teams, logistics team, etc.) or hardware vendors.

Profil recherché

  • Passionate about cloud computing, hosting, hardware or datacenters,
  • Strong knowledge of the computer hardware,
  • Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI, …),
  • Troubleshooting skills,
  • Service / Support technical background, in production environment,
  • Capacity to share and document information and experience, 
  • Team player, curious, self-motivated,
  • Very good command of English

  • Experience operating large-scale systems, distributed, business-critical systems,
  • Datacenter environment knowledge (power & cooling),
  • Cloud and/or Cloud infrastructures knowledge is not mandatory, still, it is a plus 

  • Monitor, detect, investigate and fix problems on the hardware servers installed base
  • Implement corrective and preventive actions as necessary
  • Engage the vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed
  • Liaise with manufacturers with regards to bug fixes, requests for enhancement etc.
  • Qualify, test, validate and maintain the various firmware stacks update
  • Take part of the servers qualification process leveraging from your day-to-day experience
  • Collaborate with the product, customer support, infrastructure, network, sales and other internal teams to drive the problem to resolution
  • Document technical information, procedures, action plans
  • Tech watch in order to stay up-to-date with technology

  • Open source
  • Large scale environment (10s of thousands of servers)
  • Various HW (servers, storage, network equipment) vendors
  • Various Linux OS (we tend to prefer Ubuntu and Debian)
  • Redash, Mysql
  • Python, Go
  • APIs

    • This position is based in our offices in Paris, partial remote is possible 

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    ????Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.


    About Scaleway
    Scaleway is one of the fastest growing infrastructure companies in the world building next generation cloud services. We offer a full spectrum of services such as public cloud services, private infrastructures and colocation and dedicated servers. We are present in 160 countries, with more than 350 employees representing 18 nationalities.

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

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    Document(s) :

    • Curriculum Vitæ